Last month, we introduced a digital form to roll over external funds into your clients’ super accounts. This is integrated with Macquarie Authenticator, making it secure and easy to use, and will replace the paper form.
Soon, you’ll be able to access a ‘Client list’ screen in Adviser Online, which is part of our journey to uplift and transition features from Wrap Online to Adviser Online.
Read more about these updates and other product and platform enhancements below.
Additionally, please make sure to read the important update to our Advice Fee Forms below. This may impact new applications or switches created on or after 10 January 2025.
Michelle Weber
Head of Wrap Platform
A complete digital platform
Supercharge your efficiency and find the information you need faster with our new digital feature releases.
- Digital rollover of external funds into a Macquarie super account
- You can now roll over external funds into your client’s Macquarie superannuation account in Adviser Online.
- To get started, go to the Account details screen and select ‘Rollover from external account’.
- This feature is integrated with Macquarie Authenticator for enhanced security and authorisation.
- Paper forms will no longer be accepted from 25 September 2025, except for requests that can’t be completed digitally.
- FUM widget in Adviser Online
- We’ve removed the ‘FUA by adviser’ and ‘FUA by product’ reports from Wrap Online. Information on total FUA and average account balance is available as an interactive FUM widget on the Adviser Online dashboard.
- Account numbers on applications
- Wrap and switch applications, as well as Advice Fee Consent forms generated as part of applications, now include an account number.
Greater protection for you and your clients
You and your team have access to a stable and secure platform underpinned by the security and risk commitment of a global investment group.
- Cash bulk transacting changes to ensure your clients’ funds remain protected
- General Withdrawal Authority has been replaced with Financial Services Debit Authority and Tax Authority to reduce fraud risk.
- Payments are restricted to accounts nominated by the dealer group in their own name or by the Australian Tax Office (ATO).
- Any other payments up to $500k must be made via Adviser Initiated Payments (AIP).
- We'll soon support the ASIC BPAY® Cash Bulk Transacting file, leveraging Tax Authority (so General Withdrawal Authority is no longer required).
- Direct debit request form decommissioned for CMA
- For added security, the direct debit request form will be decommissioned early November. The easiest ways to fund clients’ CMA accounts are via EFT or BPAY®. This change doesn’t impact cash accounts linked to wrap accounts.
Access to a wide range of investment options
Our investment choices allow you to design a portfolio to meet each client’s investment objectives and adapt as their needs evolve.
- Adding to our investment menu
- We've added 8 managed funds and 3 fund-like securities to our Macquarie Wrap investment menu. Visit our Investment Menu update to see what we’ve added to our wrap IDPS and super menus.
Discover what's next with Macquarie
We’re becoming a fully digital platform that gives you security, investment choice and control.
- Adviser Online client list
- A new Client list page with more client information will soon be available in Adviser Online, allowing you to view, filter, and download a list of all your clients in one place.
- Pension detail amendments in Adviser Online only
- A reminder that advisers can update their clients' recurring pension payments in Adviser Online. We’ll be decommissioning the Wrap Online ‘amend pension details’ feature in early September.
- The uplifted feature in Adviser Online supports more flexible payment dates and has on-screen calculation logic to eliminate offline manual calculations.
- For more information on updating your client's pension payments, including frequency of payment and flexibility of date the payment is to be made on, visit this Help Centre article.
Other Important changes
- Account numbers on Advice Fee Consents
- Please be aware of an important change regarding Advice Fee Forms that may impact new applications or switches created on or after 10 January 2025. Ongoing fee consents created as part of new or switch applications without an account number will end on 5 September 2025. To comply with ASIC's no-action position, you must submit a new signed consent via the Advice Fee Form in Adviser Online before this date. We’ve emailed affected advisers and the Advice Fee Consent Report in Adviser Online shows which consents will end on 5 September 2025.
- Client non-resident withholding tax determination updated for IDPS accounts
- Your client’s tax status is now based on the address we have on file.
- Clients with a residential, postal or business address outside Australia will be considered non-residents for withholding tax purposes.
- Make sure your CMA application information is correct
- To improve the efficiency of account opening, please make sure that the information you provide on our application form matches the supporting documents or regulator records. We’ll no longer accept applications where certain discrepancies exist. Please refer to this Help Centre article for the latest requirements.