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Support in difficult times
When you're going through a tough time, it's important to know that you're not alone. Life can be unpredictable, and sometimes that can have an impact on your finances. We're here to help you through it.
Understanding financial hardship
Financial hardship or a change in your circumstances that makes it difficult to manage your financial obligations can happen to anyone.
Whether you're dealing with a health issue, a change in employment, the loss of a loved one, or are impacted by domestic or family violence, you don’t have to manage the financial stress that often comes with it alone. We also recognise that people in vulnerable situations, such as the elderly or those experiencing financial abuse, may need extra support.
Connecting with our team as soon as you can gives us the best opportunity to understand your situation and find a way forward together.
Recognising the signs of financial abuse
Anyone can be affected by domestic violence including financial abuse. Older people who often rely on others for help are particularly at risk.
How Macquarie can support you
Financial assistance
We offer a range of options to meet your needs, such as flexible payment arrangements or placing restrictions on joint accounts.
Security and scams
Report a fraud or scam. Learn how to protect yourself against fraudulent activity with useful tips to help you stay safe online and beyond.
Finding additional support
There are a range of external resources and support services you can access to help guide you through tough times.
Relationships, family and domestic violence support
Find support for life's changes, whether you're navigating a divorce, separation, or family and domestic violence.
If you're feeling anxious, depressed, or just not yourself, there are resources to help you through it.
Discover comprehensive and practical information on a range of topics affecting older Australians.
Natural disaster support
If you've been affected by a bushfire, flood, or other natural disaster, there is help to get you back on your feet.
Support for people living with a disability
Access a range of services and support for people living with disability, their families and carers.
Get help coping with the loss of a loved one, or if you are experiencing other trauma.
If you're experiencing homelessness or at risk of losing your home, there's help available to find safe and stable housing.
Access confidential support and services to help you or a loved one on the path to recovery.
Find the right support for small business owners if you are facing financial difficulty or undue stress.
Access free legal advice for a wide range of issues, from debt matters to family law.
Find a safe and inclusive space with support services for the LGBTQIA+ community.
Frequently asked questions
Financial abuse occurs when someone restricts another person’s access to money, manipulates another person’s financial decisions, or uses another person’s money without their consent.
If you’re experiencing, or suspect you’ve been affected by, financial abuse, please reach out to us as soon as possible.
Learn more about financial abuse and what Macquarie can support you with.
We understand that every situation is unique. That’s why we offer a range of flexible support options to help meet your needs.
To find out more on how banks can take extra care with customers experiencing vulnerability, you can visit the following resources:
We are committed to providing a safe and inclusive banking environment for our customers. If you have specific needs or concerns, we encourage you to speak with us.
We are also dedicated to making our services accessible for everyone. If you have a disability, telling us how we can help allows us to better tailor our support for you.
If you have a joint home loan, you can apply for financial assistance without involving the other account holder/s in the initial stage of the application. However, they will be notified once the financial assistance arrangement is approved.
Sometimes providing authority to access your accounts to a financial intermediary like a financial adviser, accountant, financial counsellor or community lawyer can help you better manage your finances.
To learn more about what different financial intermediaries can help you with visit Setting up third party authority for your accounts.
You can provide authority to access your accounts to people in your life such as your partner, a family member or a financial intermediary like a financial adviser, accountant, financial counsellor or community lawyer.
It’s important to remember that third party authorities allow significant access to your account(s) that would normally be limited to you and/or other account holder(s) only. For your protection, you may need to make further enquiries to understand the scope and powers provided under third party authorities before allowing such access.
Learn more about third party authority and power of attorney.
Contact us
Chat to us
You can contact us via chat in the Macquarie Mobile Banking app or Macquarie Online Banking.
Call us
You can call us on +61 2 8550 5686. We’re available Monday to Friday, 9am to 5pm, Sydney time (excluding public holidays).
National Relay Service (NRS)
The NRS is an Australia-wide government initiative which offers relay call options.
Visit the National Relay Service website to find out more.
You'll also need to provide the NRS with the relevant Macquarie phone number (+61 2 8550 5686) for the NRS to connect you through to.
Additional information
Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 and does not take into account your objectives, financial situation or needs. Before making any financial investment decision or a decision about whether to acquire a product mentioned on this page, a person should obtain and review the terms and conditions relating to that product and also seek independent financial, legal and taxation advice.
Except for MBL, any Macquarie entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of MBL.