Macquarie Authenticator is our most secure verification method. It’s a standalone mobile app that allows you to verify certain actions and account changes you've made in Adviser Online. Macquarie Authenticator sits alongside Adviser Online.
The Macquarie Authenticator app sends push notifications to allow you to approve or deny certain actions and account changes in real-time.
The Macquarie Mobile Banking app and the Macquarie Authenticator app are separate apps.
The Macquarie Mobile Banking app is our cutting-edge digital app used by your clients that makes managing their money simple and convenient.
The Macquarie Authenticator app is an extra layer of security for your Macquarie ID that helps protect your client's account and personal information when using Adviser Online.
Macquarie Authenticator includes a high level of security using multi-factor authentication. SMS has become less secure as scammers have found ways to port client SIM cards.
It also uses a different approach that sends information to your physical mobile device. There is no current way for someone to fake your physical device and redirect your security information.
Advisers and support staff who use Adviser Online can register for Macquarie Authenticator and use it as a more secure method of multi-factor authentication when completing certain actions and account changes in Adviser Online, including:
You may not be able to verify a transaction or activity with Macquarie Authenticator if you:
If this happens, please check that you have notifications enabled for the app and try again by clicking on Resend verification.
To enable device notifications for the Macquarie Authenticator app:
If you’ve enabled the ‘Do not disturb’ function or scheduled to receive notifications during certain times of the day, ensure Macquarie Authenticator is allowed to send notifications during these times.
On Android:
On iOS:
To disable this setting, follow the steps below.
On Android 15:
On iOS:
If you’re still unable to receive a push notification, try checking the Tasks tab in Macquarie Authenticator:
Your clients will need Macquarie Authenticator to approve certain payments you initiate using ‘Make a payment’ from their:
You and your client/s will be prompted when creating the payment when authorisation is required.
Approvals via Macquarie Authenticator have replaced SMS secure codes and Print, Sign and Upload (PSU) for payments.
| Product | Payment type | Requires client approval via Macquarie Authenticator |
|---|---|---|
| Cash Hub Account | Make an adviser initiated payment up to $500,000. This excludes payments to and from the linked Cash Accelerator or Vision Savings Account | Yes |
Set up recurring payments up to $500,000 | Yes | |
Cash bulk transacting for any amount | No | |
| Superannuation | Make an adviser initiated withdrawal for up to $500,000 | Yes |
Make an adviser initiated rollover for any amount | Yes | |
| Pension | Make an adviser initiated ad hoc or lump sum payment for up to $30,000 | No |
Make an adviser initiated ad hoc or lump sum payment between $30,000.01 and $500,000 | Yes | |
Make an adviser initiated rollover for any amount | Yes | |
Set up a new or amend an existing recurring pension payment (within maximum and minimum requirements) | No |
For more information see Requesting client authorisation via Macquarie Authenticator.
Simply, Macquarie Authenticator is easy to use. You or your clients only need to tap a button to approve an action on the account rather than typing numbers from a security code SMS. It gives you and your clients real-time control to approve or deny online transactions and account changes quickly and easily.
Macquarie Authenticator is our most secure verification method. It’s a standalone mobile app that sends you or your client a push notification to verify certain transactions and account changes. Macquarie Authenticator sits alongside Adviser Online, Macquarie Online Banking and the Macquarie Mobile Banking app.
For CMA or Consolidator Cash Account it is possible to have a Power of Attorney registered with Macquarie Authenticator to approve payments. You’ll be unable to initiate requests requiring client approval for Super or Pension accounts with a Power of Attorney or administrator appointed.
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