Apple Pay setup

To pay with Apple Pay, you need to add your Macquarie debit or credit card to your Apple Wallet.

You will need the latest version of the Macquarie Mobile Banking app and the latest version of iPhone iOS to set up Apple Pay and latest version of the iOS / Android operating system.

Once you have the Macquarie Mobile Banking app open, accounts with a linked debit card will be displayed in the dashboard that can be added to your Apple wallet:

1. Select on the Account card icon
2. Select I want to
3. Select Manage card
4. Select Add card to Apple Pay
   
5. Select device to add Card
6. Select Next. Read the Terms and Conditions
7. Select Agree if you accept
8. Your card is now added to Apple Pay.

1. Open the Wallet app (for iPad this is in Settings > Wallet & Apple Pay)
2. Select Add credit or debit card or the + symbol
3. Select Next. Use the iPhone camera to capture your card details (you can also add the details manually) and confirm the name and card number details are correct
4. Select Next. Confirm the expiry date and enter the CVV
5. Select Next. Read the Macquarie with Apple Pay Terms of Use
6. Select Agree if you accept
7. Use the Macquarie Mobile Banking app to verify adding your card
8. You will receive a confirmation message
9. Select Done. You’ll be taken back to Wallet where your card will be ready for use with Apple Pay.

If you're having issues adding your card via your Apple Wallet, try these troubleshooting steps or add your card via the Macquarie Mobile Banking app instead.
 

If you're having trouble adding your Macquarie card via Apple Wallet, here are common issues and the steps you can take to resolve them.

• Your card needs to be activated – Once you receive your new card, you can activate it in moments using the Macquarie Mobile Banking app or Macquarie Online Banking. See Activating your new or replacement card.
• Your card needs to be verified – For the simplest setup, add your card directly from the Macquarie Mobile Banking app. You'll need the Macquarie app installed to approve the request securely.
• Your card details may be incorrect – Go back and carefully re-enter your card number, expiry date and the three-digit security code (CVV) to ensure they’re correct.
• Your device software is out of date – Go to Settings on your device and check for any available software updates. You’ll need the latest version of iOS, watchOS, or macOS to add your card.
• Your device security settings need attention – For Apple Wallet to work, you must have a passcode set up on your device. You can do this via Settings on your device.
• You have a poor internet connection – Make sure you have a stable internet connection. If you’re using mobile data, try connecting to a trusted Wi-Fi network instead.
• There could be an issue with your Apple ID – Try signing out of your Apple ID, restarting your device, and then signing back in before you try to add the card again.

If you’ve tried all these steps and are still unable to add your card, there may be a temporary technical issue. Please wait a few minutes and try again.

If it’s still not working, please contact us via chat so we can look into it for you.

You can have multiple credit cards, debit cards and loyalty cards in your Apple Wallet.

To set your Macquarie card as your default payment card, go to Settings > Wallet & Apple Pay > Choose a new card.

Apple Pay is available for eligible cardholders with the:

• Macquarie Debit Card
• Macquarie Black Card
• Macquarie Platinum Card
• Macquarie RateSaver Card

1. Open the Watch app on your iPhone, > tap My Watch tab. If you have multiple watches, choose one
2. Tap Wallet & Apple Pay 
3. Follow the steps to add a card
4. Tap Next 
5. Macquarie will verify your card information
6. Complete the verification process using the Macquarie Mobile Banking app 
7. After your bank or issuer verifies your card, tap Next. 

To set your Macquarie card as your default payment card, go to Settings > Watch tab > Wallet & Apple Pay > Default card > Choose a new card.

To set up Apple Pay on an iPad you’ll need the latest version of the Macquarie Mobile Banking app and the latest version of iPad iOS.

Once you have the Macquarie Mobile Banking app open, accounts with a linked debit card will be displayed in the dashboard. To add these to your Apple wallet:

1. Open the Wallet app (for iPad this is in Settings > Wallet & Apple Pay)
2. Select Add credit or debit card or the + symbol
3. Select Next. Use the iPhone camera to capture your card details (you can also add the details manually) and confirm the name and card number details are correct.
4. Select Next. Confirm the expiry date and enter the CVV.
5. Select Next. Read the Macquarie with Apple Pay Terms of Use.
6. Select Agree if you accept
7. Use the Macquarie Mobile Banking app to verify adding your card
8. You will receive a confirmation message
9. Select Done. You’ll be taken back to Wallet where your card will be ready for use with Apple Pay.

Macquarie does not support Apple Pay set up on Mac devices including iMac and MacBook.

To remove your cards from Apple Pay:

1. Go to settings and select Wallet & Apple Pay
2. Tap on the card you’d like to remove from Apple Pay
3. Scroll to the bottom of the screen and tap on Remove this Card.

If you’ve been issued with a replacement card due to damage or expiry, your Device Account Number is connected to your new card number automatically. You can use your updated card in Apple Pay to make purchases before receiving your new physical card.

In some scenarios we may be required to remove your card from your digital wallet to prevent fraud. To set up Apple Pay on your device again please follow the steps above once you receive your new replacement card.