Setting up, transferring or closing a PayID

Before you set up a PayID, there are a few requirements you need to meet or your request could be denied: 

• Make sure your PayID (your mobile number) is not registered with another financial insitution. If it is, see how to transfer your PayID to Macquarie.
• You need to hold an eligible Macquarie account that can be linked to your PayID such as:
  • Macquarie Transaction or Offset Account
  • Macquarie Saving Account
  • Macquarie Business Savings Account
• We need to have completed verifying your identity
• If you have a joint account, one or more PayIDs can be registered to an account, provided each PayID is unique and not already in use.

1. Select Settings in the bottom-left of the side menu
2. Select Manage PayID
3. Select on the Create PayID button linked to the mobile number you want to use
4. Before you continue, read the Important Information and Terms of Use then select on the Yes, I agree button
5. Elect a PayID type (e.g. your mobile number) from the list
6. Select the account from the list provided that you wish to link your PayID to. A PayID can only be linked to one account at a time.
7. Select a Pay ID Name from the options provided. A PayID Name is the name that identifies you to payers who want to make a real time payment to your PayID. At the time you register your PayID, you’ll need to select a PayID Name from the list provided.  
8. Confirm your PayID details
9. For added security, you’ll be sent a verification message to your mobile to confirm you own or have the right to use the PayID
10. Successful verification will result in your PayID being ready for use and you can begin using your PayID to receive payments immediately. You’ll also receive an alert if you’ve enabled push notifications.

1. Go to Menu and select PayID
2. Before you start setting up your PayID, read the Important Information and Terms of Use
3. Select a PayID type from the list 
4. Select the account from the list provided that you wish to link your PayID to. A PayID can only be linked to one account at any time.
5. Select a PayID Name from the options provided. A PayID Name is the name that identifies you to payers who want to make a real time payment to your PayID. At the time you register your PayID, you’ll need to select a PayID Name from the list provided.  
6. Confirm your PayID details
7. For added security, you will be sent a verification message to your mobile to confirm you own or have the right to use the PayID
8. Successful verification will result in your PayID being ready for use and you can begin using your PayID to receive payments immediately. You’ll also receive an alert if you’ve enabled push notifications.
    

Your request may be denied if you don’t meet these requirements, or: 

• we’re not satisfied you own or are authorised to use the PayID
• we reasonably suspect the PayID is or has been or will be used for a fraudulent purpose, or
• we’re required to do so by law or the operator of the NPP.

If you know which financial institution your PayID is set up with, you can transfer it to Macquarie following these steps:

1. Contact the financial institution your PayID is registered with to initiate the transfer of your PayID to your Macquarie account.
2. Once your transfer request has been processed by the other financial institution, you’ll have 14 days to register the PayID with Macquarie. If you don’t set up your PayID with us during this period, it will expire and your PayID will remain linked to your account with the other financial institution.
3. To set up your PayID with us, follow the steps above in Macquarie Online Banking or the Macquarie Mobile Banking app.
   

If you’re not sure which financial institution your PayID is registered with and want to transfer your PayID to Macquarie, please contact us via live chat.

If you’d like to move your PayID from one Macquarie account to another (e.g. from a personal account to a business account), you’ll need to close the existing PayID and then set it up again with the new account.

1. Go to Settings in bottom-left on the side menu
2. Select Manage PayID
3. Select on the Options button, then select Transfer your PayID
4. On the confirmation page will be shown, select Confirm
5. You’ll be asked to verify yourself
6. Your PayID transfer request will be lodged and actioned. This change will generally be effective immediately unless we notify you otherwise. You’ll also receive an alert if you’ve enabled push notifications
7. Once your PayID appears as 'Transferring', you’ll have 14 days to register the PayID with another financial institution.

1. Go to Menu and select PayID
2. Select on the Options button, and select Transfer your PayID
3. A confirmation page will be shown, select on Confirm
4. You’ll be asked to verify yourself
5. Your PayID transfer request will be lodged and actioned. This change will generally be effective immediately unless we notify you otherwise. You’ll also receive an alert if you’ve enabled push notifications
6. Once your PayID appears as 'Transferring', you’ll have 14 days to register the PayID with another financial institution.

1. Go to Settings in bottom left on the side menu
2. Select Manage PayID
3. Select on the Options button, then select Close your PayID
4. On the confirmation page, select Confirm
5. You’ll be asked to verify yourself
6. Your PayID close request will be lodged and actioned. This change will generally be effective immediately unless we notify you otherwise. You’ll also receive an alert if you’ve enabled push notifications.

1. Go to Menu and select PayID
2. Select on the Options button, and select Close your PayID
3. A confirmation page will be shown, select on Confirm
4. You will be asked to verify yourself
5. Your PayID close request will be lodged and actioned. This change will generally be effective immediately unless we notify you otherwise. You’ll also receive an alert if you’ve enabled push notifications.

If you close your account, your PayID will be automatically be closed within 24 hours of the account closure. Any payments made to your PayID after the account is closed will fail.