Reporting fraud, scams or suspicious activity

Contact us immediately if:

• you've provided personal or financial information to a suspected scammer or clicked on any suspicious links
• you’ve made a payment due to a scam 
• you’ve noticed unusual activity on your account or transactions you haven’t authorised
• your phone is lost or stolen  

The best way to reach us is to contact us via Q in the Macquarie Mobile Banking app or Macquarie Online Banking. Alternatively, you can call us on 02 8550 5666 (+61 8550 5666 if calling from overseas) 24 hours a day, 7 days a week.

If you haven’t engaged with or made payments to a suspected scam, but wish to report it to us, please send the details to scams@macquarie.com.

Fraudsters and scammers may attempt to compromise your personal and financial information by pretending to be your bank or other trusted company. 

If you receive any suspicious emails or communications impersonating Macquarie, don’t click any links and forward the email to scams@macquarie.com. You’ll receive a response from us advising if it’s genuine or fraudulent, and any next steps you should take.

If you're unsure about a call from us, ask for a reference number and contact us via Q (available 24/7) for the fastest response. Log into the Macquarie Mobile Banking app or Macquarie Online Banking and type 'Scam concern' in Q. Alternatively, you can call us on 02 8550 5666 (+61 2 8550 5666 if calling from overseas) 

Here are some additional phone numbers used by our teams. We may ask you to call us back on any of these numbers:

• 02 8550 5616 (+61 2 8550 5616)
• 02 8550 5617 (+61 2 8550 5617)
• 02 8550 5618 (+61 2 8550 5618)
• 02 8550 5619 (+61 2 8550 5619)
• 02 8550 5686 (+61 2 8550 5686)

Remember, a Macquarie team member will never ask for your credit or debit card number, security passcodes or passwords, or other sensitive information in an unsolicited email, SMS or phone call.

If you’re unsure, always call us before providing any details to anyone.

It’s important to stay vigilant and protect yourself from scams and fraudulent activities. Here are some simple steps to help you stay safe.

Stop: Don’t give money or your information to anyone if unsure

Scammers will pretend to be from organisations you know and trust. They will offer to help you or ask you to verify your identity with them.

Check: Ask yourself if the message or call is fake

Never click a link in a message. Only contact businesses or government using contact information that you find yourself from their official website or app. If you’re not sure, say ‘no’, hang up or delete the message.

Protect: Act quickly if something feels wrong

Contact us if you notice unusual activity or if a scammer accesses your money or information.